Privacy Policy — pak5d

This Privacy Policy ("Policy") is issued by the operator of the pak5d platform ("pak5d", "we", "us", "our") and applies to all personal data processed in connection with your use of the pak5d website at https://pak5d.cam and any related services, features or communications (collectively, the "Platform").

pak5d is committed to protecting the privacy and security of all individuals who interact with our Platform. This Policy describes the categories of personal data we collect, the purposes for which we process it, the legal bases on which we rely, the parties with whom we may share it, and the rights available to you in relation to your personal data.

This Policy should be read alongside our Terms & Conditions, which govern the overall contractual relationship between you and pak5d. In the event of any inconsistency between this Policy and our Terms & Conditions in respect of data processing matters, this Policy shall prevail.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any aspect of this Policy, please discontinue use of the Platform and contact us to close your account.

The following defined terms are used throughout this Privacy Policy:

pak5d collects personal data across several categories, each serving a distinct operational or compliance purpose. The table below summarises the primary categories of personal data we collect:

We apply the principle of data minimisation — we collect only the personal data that is necessary, adequate and relevant for the specific purposes described in this Policy. We do not collect sensitive personal data beyond what is strictly required for identity verification and compliance purposes.

pak5d collects personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, respond to a survey, or interact with any feature of the Platform that requires you to submit information.
• Automatically during Platform use: Technical and usage data — including IP addresses, device identifiers, session data and browsing behaviour — is collected automatically through server logs, cookies and similar tracking technologies as you navigate the Platform.
• From third-party service providers: Identity verification agencies, payment processors and fraud prevention services may supply us with data about you as part of our KYC, AML and payment security processes. We receive only the data necessary for the specific compliance purpose.
• From publicly available sources: We may in limited circumstances cross-reference information you provide against publicly available records for the purpose of identity verification or fraud prevention.

Where applicable data protection legislation requires us to identify a legal basis for processing personal data, pak5d relies on one or more of the following bases depending on the processing activity:

• Contractual necessity: Processing is necessary to perform the contract between you and pak5d — specifically, to operate your account, process bets and transactions, and deliver the services you have requested.
• Legal obligation: Processing is required to comply with applicable legal and regulatory obligations, including anti-money laundering legislation, responsible gambling obligations and KYC requirements.
• Legitimate interests: Processing is necessary for our legitimate interests — such as fraud prevention, platform security, abuse detection and service improvement — provided those interests are not overridden by your rights and interests.
• Consent: Where we rely on consent as a legal basis — for example, in relation to certain marketing communications or non-essential cookies — we will seek your affirmative consent and provide you with the ability to withdraw that consent at any time.

pak5d processes personal data for the following specific purposes:

• Account management: Creating, maintaining and administering your registered account on the Platform, including password resets, account updates and notifications.
• Service delivery: Processing your bets and wagers, crediting winnings, managing your account balance and providing access to games, live casino tables and sports markets.
• Identity verification and KYC: Verifying your identity and age, assessing the source of funds and complying with anti-money laundering obligations, including ongoing transaction monitoring.
• Payment processing: Facilitating deposits and withdrawals, detecting and preventing payment fraud and managing chargebacks or disputes with payment service providers. References to payment services familiar to Pakistani users — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are contextual only; none of these providers are affiliated with or endorse gambling on this Platform.
• Responsible gambling: Monitoring usage patterns to identify signs of problem gambling behaviour, enforcing self-exclusion requests and deposit limits, and fulfilling operator responsible gambling obligations.
• Fraud prevention and security: Detecting, investigating and preventing fraudulent activity, cheating, collusion, multi-accounting and unauthorised access to accounts.
• Customer support: Responding to enquiries, resolving complaints, providing technical assistance and maintaining records of support interactions.
• Platform improvement: Analysing aggregated and anonymised usage data to understand how the Platform is used, identify bugs and improve the overall player experience.
• Legal compliance: Retaining records as required by applicable law, responding to lawful requests from regulatory or law enforcement authorities, and defending legal claims.
• Marketing communications: Where you have provided consent, sending you promotional offers, bonus notifications and updates about new features. You may opt out of marketing communications at any time.

pak5d does not sell, rent or trade your personal data to any third party. We share personal data only in the following limited circumstances and strictly on a need-to-know basis:

• Service providers and Data Processors: Third-party vendors engaged by pak5d to perform specific functions — including payment processing, identity verification, platform hosting, customer support software and fraud detection — may access personal data solely to the extent necessary to perform their contracted services. All such providers are bound by contractual data protection obligations.
• Regulatory and law enforcement authorities: We may disclose personal data to competent governmental, regulatory or law enforcement authorities where we are required to do so by applicable law, court order or regulatory direction, or where we have a good-faith belief that disclosure is necessary to protect our legal rights or the safety of users.
• Anti-money laundering and fraud prevention networks: Where required by applicable AML regulations or fraud prevention obligations, we may share data with licensed third-party KYC providers, transaction monitoring services or industry fraud prevention schemes.
• Business transfers: In the event of a merger, acquisition, restructuring or sale of the business or any part of it, personal data held by pak5d may be transferred to the relevant successor entity, subject to equivalent data protection protections being applied.

The pak5d Platform operates internationally and your personal data may be processed in countries outside Pakistan, including in jurisdictions where the operator's servers, payment processors or technology partners are located. These countries may have data protection laws that differ from those applicable in your location.

Where personal data is transferred internationally, pak5d takes reasonable steps to ensure that adequate protections are in place, which may include relying on contractual data protection provisions with receiving parties, ensuring recipients operate in jurisdictions with recognised data protection frameworks, or applying other equivalent safeguards commensurate with the sensitivity of the data transferred.

pak5d retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention principles apply:

• Active account data: Personal data associated with an active account is retained for the duration of the account relationship and is necessary for ongoing service delivery, compliance monitoring and dispute resolution.
• Post-account closure: Following the closure of an account, pak5d retains certain personal data — including identity documents, transaction records and KYC documentation — for the period required by applicable anti-money laundering legislation, which may be a minimum of five years from the date of the last transaction or account closure, whichever is later.
• Support and communications data: Records of customer support interactions are retained for a defined period following resolution of the relevant matter, sufficient to address any subsequent disputes or regulatory enquiries.
• Technical and usage data: Aggregated and anonymised analytics data may be retained indefinitely as it no longer constitutes personal data. Identifiable technical data such as server logs is retained for a shorter period determined by operational and security requirements.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with our data disposal procedures.

pak5d uses cookies and similar tracking technologies — including web beacons and pixel tags — to operate the Platform, maintain session integrity, detect fraudulent activity and understand how users interact with our services. The categories of cookies we use are as follows:

• Strictly necessary cookies: Essential for the Platform to function. These include session cookies that keep you logged in, security tokens that prevent cross-site request forgery and load-balancing cookies. These cannot be disabled without breaking core Platform functionality.
• Analytical and performance cookies: Used to collect aggregated and anonymised data about how players use the Platform — such as which pages are visited most frequently and where errors occur. This information is used exclusively to improve the Platform. These cookies do not identify you personally.
• Functional cookies: Remember your preferences — such as language settings or display options — to provide a more personalised experience during and between sessions.
• Marketing cookies: Used only where you have provided consent to receive personalised promotional communications. You may withdraw consent and disable marketing cookies at any time through your browser settings or by contacting our support team.

You can control and manage cookie settings through your web browser. Instructions for managing cookies are available in your browser's help documentation. Please note that disabling certain categories of cookies may limit your ability to use some features of the Platform.

Subject to applicable data protection legislation and any overriding legal obligations on pak5d, you may have the following rights in relation to your personal data:

To exercise any of the above rights, please contact our Data Protection team at [email protected] with the subject line "Data Rights Request" and include your registered account username and a description of your request. We will respond within a reasonable period. We may need to verify your identity before processing any data rights request.

The pak5d Platform is strictly restricted to adults aged 18 years or older — or the higher minimum age required by the operator or applicable license jurisdiction. We do not knowingly collect personal data from individuals under the applicable minimum age. If we become aware that personal data has been collected from an underage individual, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has provided personal data to pak5d, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

pak5d implements a range of technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data fields at rest within our databases;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security assessments and vulnerability testing of Platform infrastructure;
• Incident response procedures governing the detection, containment and reporting of data security incidents.

While we apply commercially reasonable security measures, no online Platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials and for notifying us immediately if you suspect any unauthorised access to your account. pak5d will never ask for your password via email, live chat or any other unsolicited communication channel.

The pak5d Platform does not contain links to external third-party websites as a matter of standard policy. In the event that any third-party content or reference is incorporated into the Platform, pak5d is not responsible for the privacy practices or data handling of those third parties. This Privacy Policy applies solely to the pak5d Platform and the personal data processed by us as Data Controller. Players should review the privacy policies of any third-party services they use independently of the pak5d Platform.

pak5d reserves the right to amend, update or replace this Privacy Policy at any time. We will notify registered Players of material changes via the email address associated with their account or through a prominent notice on the Platform prior to the effective date of the change, where reasonably practicable.

The date at the top of this Policy indicates when it was last reviewed and updated. We encourage you to review this Policy periodically to stay informed about how we are protecting your personal data. Your continued use of the Platform following any update constitutes your acknowledgment of the revised Policy.

If you have any questions, concerns or requests relating to this Privacy Policy or the way pak5d handles your personal data, please contact us through the following channels:

• Email: [email protected] — please use the subject line "Privacy Enquiry" and include your registered username and a clear description of your query. Expected response time: 24–48 hours on business days.
• Live Chat: Available 24 hours a day, 7 days a week through the Platform. For urgent data security concerns — such as suspected unauthorised account access — live chat is the fastest route to our team.
• Language: Data rights requests and privacy enquiries may be submitted in English. Urdu-language assistance is available on request for Pakistani players who prefer to communicate in Urdu.

For responsible gambling-related data requests — such as self-exclusion or account closure — please visit our Responsible Gambling page for further guidance.